Returns

RETURN POLICY - U.S.

For new items, you may request a refund within 90 days of purchase for any reason.  For used items, the return period is 15 days from purchase.  In most cases, full refunds will be issued for merchandise that is returned in "new" condition, with all original packaging and instructions, and with original receipt. Restocking fees will apply if items are not in "new" condition, and for opened filters, cameras and computers.  ALL OPTICAL ASTRONOMY PRODUCTS (TELESCOPES, REDUCERS, ETC.), CAMERAS AND COMPUTERS WILL INCUR A MINIMUM 15% RESTOCKING FEE.

 

All refunds will be credited to your original form of payment.  If you ordered by credit card, we will credit your account within 14 business following receipt of your returned merchandise.  If you request an exchange, you will be charged for the new item and credited for the return.  If you paid with a gift card, we will provide a credited gift card. In instances where products are being returned for reasons other than incorrect item or defect, the costs paid by Takahashi America during original delivery will be deducted from the credit and/or refund resulting from the return. Additionally, Takahashi America is not responsible for the costs of return shipment to our facilities. All sales of custom parts and some special orders are final, and any special orders may be subject to a restocking fee.  

 

Please fill out the return form and include it with your return:   Takahashi Product Return Form

Please call (713)529-3551 or email support@takahashiamerica.com for more information or to schedule a return.

 

RETURN POLICY - International Returns

International orders have a different return process. Orders may be returned within 90 days in "new" condition, with all original packaging and instructions, and with original receipt. Takahashi America will issue a refund or store credit for the merchandise, but not duties, taxes or tariffs. ALL OPTICAL ASTRONOMY PRODUCTS (TELESCOPES, REDUCERS, ETC.), CAMERAS AND COMPUTERS WILL INCUR A MINIMUM 15% RESTOCKING FEE.

 

All sales of custom parts and some special orders are final, and any special orders may be subject to a restocking fee.  Please call (713)529-3551 or email support@takahashiamerica.com for more information or to schedule a return.